Privacy

letsbet Privacy Policy

At letsbet, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your personal information as a letsbet player in Bangladesh.

Last updated: 1 January 2025

Our Privacy Commitments

Before you read the full policy, here are the six core commitments letsbet makes to every player in Bangladesh regarding their personal data.

We Only Collect What We Need

letsbet collects only the personal data that is genuinely necessary to operate your account, process your transactions, and comply with legal obligations. We do not collect data for the sake of it. If we do not need a piece of information to serve you, we do not ask for it.

We Never Sell Your Data

letsbet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes — ever. Your information belongs to you. We use it to run your letsbet account and for nothing else outside of what is described in this Privacy Policy.

Your Data Is Encrypted

All data transmitted between your device and letsbet is protected by SSL/TLS encryption. Sensitive data stored on letsbet servers — including payment information and identity documents — is encrypted at rest using industry-standard protocols. Your data is never stored in plain text.

You Control Your Data

letsbet gives you meaningful control over your personal data. You can access, correct, or request deletion of your data at any time by contacting our support team. You can also opt out of marketing communications from letsbet at any point — directly from your account settings or by emailing us.

Cookies Are Used Transparently

letsbet uses cookies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. We do not use cookies to track you across other websites. You can manage your cookie preferences at any time through your browser settings.

Data Is Not Kept Longer Than Necessary

letsbet retains your personal data only for as long as it is needed to provide your account services or to comply with legal retention requirements. Once data is no longer needed, it is securely deleted or anonymised. We do not hold onto your information indefinitely.

01 Introduction

This Privacy Policy describes how letsbet ("we", "us", "our") collects, uses, stores, and protects the personal data of players who register and use the letsbet platform at letsbet.asia, including the letsbet mobile application and all associated services.

letsbet is committed to handling your personal data responsibly and in accordance with applicable data protection laws. We understand that players in Bangladesh trust us with sensitive information — including payment details and identity documents — and we take that responsibility seriously.

By registering a letsbet account or using any part of the letsbet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, please do not use letsbet.

This Privacy Policy should be read alongside the letsbet Terms and Conditions, which together govern your use of the letsbet platform. Both documents form part of the agreement between you and letsbet.


02 Data We Collect

letsbet collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the letsbet website and app, and occasionally from third-party verification services. Below is a breakdown of the categories of data letsbet collects:

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Provided by you during registration or verification
Contact Data Mobile number, email address Provided by you during registration
Payment Data bKash, Nagad, or Rocket account number; transaction references Provided by you when making deposits or withdrawals
Technical Data IP address, device type, browser type, operating system Collected automatically when you use letsbet
Usage Data Pages visited, games played, bets placed, session duration Collected automatically through letsbet platform analytics
Communications Data Support chat transcripts, emails sent to letsbet Collected when you contact letsbet support
Verification Documents Copies of national ID, passport, or other identity documents Provided by you when requested for KYC verification

letsbet does not collect any special category data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.


03 How We Use Your Data

letsbet uses your personal data for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the reasons it was originally collected. Here is how letsbet uses the data we hold about you:

  • Account management: To create, maintain, and manage your letsbet account, including processing your login, updating your preferences, and communicating account-related information.
  • Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate records of all financial transactions on your letsbet account.
  • Identity verification: To verify your age and identity in compliance with our legal obligations, and to prevent underage gambling and fraudulent account activity on letsbet.
  • Customer support: To respond to your queries, complaints, and requests submitted through letsbet's live chat, email, or other support channels.
  • Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the letsbet platform.
  • Responsible gaming: To monitor your betting activity for signs of problem gambling and to apply responsible gaming tools such as deposit limits or self-exclusion when requested.
  • Platform improvement: To analyse how players use letsbet so we can improve the platform, fix bugs, and develop new features that better serve our players in Bangladesh.
  • Marketing communications: To send you information about letsbet promotions, bonuses, and new games — but only if you have opted in to receive such communications. You can opt out at any time.
  • Legal compliance: To comply with applicable laws, regulations, and lawful requests from regulatory or law enforcement authorities.

04 Legal Basis for Processing

letsbet processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

  • Contractual necessity: Processing that is necessary to perform the contract between you and letsbet — for example, processing your deposits, managing your account, and paying out your winnings.
  • Legal obligation: Processing that is required for letsbet to comply with applicable laws — for example, identity verification for anti-money laundering compliance and age verification requirements.
  • Legitimate interests: Processing that is necessary for letsbet's legitimate business interests — for example, fraud detection, platform security, and improving the letsbet user experience — provided those interests are not overridden by your rights and interests.
  • Consent: Processing based on your explicit consent — for example, sending you marketing emails or SMS messages about letsbet promotions. You may withdraw your consent at any time.

Where letsbet relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.


05 Data Sharing

letsbet does not sell, rent, or trade your personal data to any third party. However, in order to operate the letsbet platform and comply with our legal obligations, we may share your data with the following categories of recipients under strict confidentiality agreements:

  • Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. letsbet does not store your full mobile banking credentials.
  • Identity verification providers: Third-party KYC (Know Your Customer) service providers who assist letsbet in verifying your identity and age in compliance with legal requirements.
  • IT and hosting providers: Cloud infrastructure and server providers who host the letsbet platform and store data on our behalf under strict data processing agreements.
  • Fraud prevention services: Third-party fraud detection and anti-money laundering screening services that help letsbet identify and prevent prohibited activity.
  • Regulatory and law enforcement authorities: letsbet may be required by law to disclose your personal data to government bodies, regulators, or law enforcement agencies upon receipt of a lawful request.

All third parties with whom letsbet shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific service they provide to letsbet.


06 Data Security

letsbet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and letsbet servers.
  • Encryption at rest for sensitive data stored on letsbet infrastructure.
  • Strict access controls ensuring that only authorised letsbet personnel can access personal data, and only to the extent necessary for their role.
  • Regular security audits and vulnerability assessments of the letsbet platform.
  • Two-factor authentication options available to all letsbet account holders.
  • Secure deletion protocols for data that is no longer required.

While letsbet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — please use a strong, unique password for your letsbet account and never share your login credentials with anyone.

If you suspect that your letsbet account has been accessed without your authorisation, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.


07 Data Retention

letsbet retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods that apply to different categories of data are as follows:

  • Account and identity data: Retained for the duration of your letsbet account and for a minimum of 5 years after account closure, in line with anti-money laundering record-keeping requirements.
  • Transaction records: Retained for a minimum of 5 years from the date of each transaction to comply with financial record-keeping obligations.
  • Support communications: Retained for 2 years from the date of the last communication, unless the communication relates to an ongoing dispute or legal matter.
  • Technical and usage data: Retained for up to 12 months from collection, after which it is anonymised or deleted.
  • Marketing consent records: Retained for as long as you remain opted in, plus 1 year after opt-out to demonstrate compliance.

When data reaches the end of its retention period, letsbet securely deletes or anonymises it so that it can no longer be linked back to you as an individual.


08 Cookies and Tracking Technologies

letsbet uses cookies and similar tracking technologies on the letsbet website and mobile application. Cookies are small text files stored on your device that help letsbet recognise you, remember your preferences, and understand how you use the platform.

letsbet uses the following types of cookies:

  • Essential cookies: Required for the letsbet platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cookies cannot be disabled without affecting your ability to use letsbet.
  • Functional cookies: Used to remember your preferences on letsbet — such as your preferred language, display settings, and recently played games — so you do not have to reset them every time you visit.
  • Analytics cookies: Used to collect anonymised data about how players use letsbet, which pages are most popular, and where players encounter issues. This data helps us improve the platform. letsbet uses only privacy-respecting analytics tools for this purpose.

letsbet does not use advertising cookies or third-party tracking cookies that follow you across other websites. You can manage or disable non-essential cookies through your browser settings at any time, though this may affect some features of the letsbet platform.


09 Your Rights

As a letsbet player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.

  • Right of access: You have the right to request a copy of the personal data letsbet holds about you, along with information about how it is being used.
  • Right to rectification: If any personal data letsbet holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
  • Right to erasure: In certain circumstances, you have the right to request that letsbet delete your personal data. Note that this right may be limited where letsbet is required to retain data for legal compliance purposes.
  • Right to restrict processing: You have the right to request that letsbet restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
  • Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
  • Right to object: You have the right to object to letsbet processing your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
  • Right to withdraw consent: Where letsbet processes your data based on your consent, you have the right to withdraw that consent at any time without affecting prior processing.

To exercise any of your data rights, email [email protected] with the subject "Data Rights Request" and include your registered letsbet username. We will verify your identity before processing any request and respond within 30 days.


10 Children's Privacy

letsbet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register a letsbet account or use any part of the letsbet platform.

If letsbet becomes aware that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete the data, and — where applicable — refund any deposits made. If you believe that a minor has registered on letsbet, please contact us immediately at [email protected].


11 Marketing Communications

letsbet may send you promotional communications about bonuses, new games, special offers, and platform updates — but only if you have opted in to receive such communications during registration or through your account settings. We send marketing communications via SMS and email.

You can opt out of letsbet marketing communications at any time by:

  • Updating your communication preferences in your letsbet account settings.
  • Clicking the unsubscribe link in any marketing email from letsbet.
  • Contacting our support team at [email protected] and requesting to be removed from marketing lists.

Please note that opting out of marketing communications does not affect transactional communications — letsbet will still send you important account-related messages such as deposit confirmations, withdrawal notifications, and security alerts regardless of your marketing preferences.


12 Changes to This Privacy Policy

letsbet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, we will notify registered players via email and update the "last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how letsbet protects your personal data. The most current version of the letsbet Privacy Policy will always be available at letsbet.asia/privacy-policy. Continued use of letsbet after any changes to this policy constitutes your acceptance of the updated terms.


13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way letsbet handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Subject line for data requests: "Data Rights Request"
  • Live Chat: Available directly within the letsbet platform and app
  • Response time: Within 30 days for formal data rights requests; within 24 hours for general privacy queries

letsbet is committed to resolving all privacy-related concerns fairly and promptly. If you are not satisfied with our response to a data rights request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

Safe and Secure

Your Privacy Is Protected. Start Playing on letsbet

Now that you know how letsbet protects your data, you can play with confidence. Register a free account in under 60 seconds, deposit via bKash or Nagad, and enjoy over 200 games on Bangladesh's most trusted betting platform.

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